Pigeon

Two-way threaded messaging for Craft CMS 5. Pigeon gives your site a conversation inbox: customers ask a question, your team is notified and replies, and the customer is notified back — with the whole thread saved for both sides. It also supports private user-to-user direct messages between logged-in Craft users.

• Guest ↔ admin support threads — visitors message you without an account and return via a private, expiring link emailed to them.
• User ↔ user direct messages — logged-in users start conversations with each other.
• Three notification channels — queued email, a control-panel dashboard widget + nav badge, and on-site unread counts.
• Built on a Thread element — filterable CP inbox, search, statuses, and Trash for free.
• Attachments, internal notes, assignment, statuses, read receipts.

Concepts

• Thread — a conversation. Either support (guest/customer ↔ staff) or direct (user ↔ user). Has a status: open, pending (awaiting staff), or closed.
• Participant — a party on a thread. A Craft user (by userId) or a guest (by email + a hashed access token). Each participant tracks its own read state.
• Message — an entry in a thread. May be a normal message, an internal note (visible to staff only), or a system event.

Notifications

Every new message fans out from one place. Other participants who opted in receive a queued email — staff get a control-panel link, users get a front-end link, and guests get a freshly minted token link. Run the queue to deliver:

Staff also see a Pigeon Inbox dashboard widget and a nav badge counting threads that need a reply.

Front-end

Pigeon exposes craft.pigeon for logged-in users:

{{ craft.pigeon.unreadCount() }}            {# unread thread count #}
{% for thread in craft.pigeon.threads() %}
    <a href="{{ url('pigeon/threads/' ~ thread.id) }}">{{ thread.title }}</a>
{% endfor %}
{{ craft.pigeon.isUnread(threadId) }}

Built-in routes (self-contained example templates — copy and restyle as you like):

Public "contact support" form

Drop this anywhere (or copy templates/_front/contact-form.twig):

<form method="post" enctype="multipart/form-data">
    {{ csrfInput() }}
    {{ actionInput('pigeon/guest/start') }}
    <input type="text" name="name">
    <input type="email" name="email" required>
    <input type="text" name="subject">
    <textarea name="body" required></textarea>
    <input type="file" name="attachments[]" multiple>
    <button type="submit">Send</button>
</form>

The guest is emailed a private link to follow the conversation; your support recipients are alerted to the new thread.

Action endpoints

Permissions

• Access Pigeon (pigeon:accessPlugin) — read the inbox.
• Manage threads (pigeon:manageThreads) — reply, add notes, change status.
  • Assign threads (pigeon:assignThreads).
• Manage settings (pigeon:manageSettings).

Anti-spam

Guest forms are protected by a per-IP fixed-window rate limit and an optional honeypot field, both configurable in settings.